Increase the Productivity of your Organization in 5 Steps

Doing more with less budget: that is the challenge that many organizations now face. Do you also want to increase the productivity of your organization and save costs? Discover in five steps how to do this and what the role of the internal staff departments is in this.

Step 1: Giving direction and managing expectations

Direction management is very important that all departments individually know what is expected of them. Give your employees direction. Which way is the organization going? What is the joint strategy we are pursuing? How can each team contribute to this? Without direction, the efficiency, effectiveness, productivity, and customer focus of the entire organization are negatively affected. It is also important for staff departments that their department is visible. It must be clear to internal customers what they can contact the staff department for and what they can expect from them. By communicating what a staff department is doing and where the priorities lie, expectations of internal customers are managed.

Step 2: Optimize internal collaboration

How do the various departments contribute to the goals of your organization? How do communication and cooperation between the departments proceed? Contact between departments or organizational units can often be improved. Expectations between departments can be unclear so that cooperation is not optimal. Departments can keep each other busy without serving the purpose of the organization. There may also be friction between departments or organizational units. In all cases, this results in a loss of efficiency, effectiveness, productivity, and customer focus of the entire organization. It is very important that all departments pass the ball to each other, instead of working against each other. This creates a unity that forms the basis for organizational success.

Step 3: Optimal facilitation of the primary organization

Only then will your employees actually be able to work more effectively, efficiently, and in a more customer-oriented way. Staff departments ensure that the primary organization can actually perform its activities better. For example, the ICT department facilitates technical systems and offers help with ICT problems, enabling employees to carry out their work. Is the proper functioning of the primary organization the goal of all staff departments at the moment?

Step 4: A customer-oriented internal organization

Listening to each other, mutual loyalty and keeping agreements have a positive influence on the productivity of your staff. Research among SMEs shows that improving mutual communication can lead to a productivity increase of 30% if employees and departments treat each other in the same way as they do with their customers and suppliers. In other words, respectful, loyal, friendly, self-critical, and keeping agreements. Naturally, there is plenty of room for personal contact and a joke from time to time, because this makes mutual shortcomings negotiable.

Step 5: Central management information and management information per staff department

Boards and higher management are increasingly looking for analysis tools to set priorities at the strategic and departmental levels. With an internal customer survey, you retrieve targeted management information for both the board and the individual staff departments.

Finally

The effectiveness of your internal organization determines your organizational success! Therefore, put your internal organization on edge by mapping the cooperation between departments. You increase the productivity quality of your organization and work on an efficient and productive organization. The internal customer survey is an instrument with which you provide insight into your internal services in their entirety. You can see how the internal services contribute to the goals of your organization. With the results of thorough internal customer research, you optimize the balance between your primary and internal organization. You will receive concrete tools to improve effectiveness, efficiency, productivity, and internal customer focus!

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